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Vacancy Details

Location: Fire and Rescue Control
Region: Sefton
Job Type: Permanent Full Time
Vacancy Group: Control
Closing Date: 24/04/2018
Date Posted: 12/04/2018
Reference: FCO0318


Fire Control Operator

Fire Control

Operational Preparedness Directorate

42 hours per week

£21,336 - £28,437 (National Pay Scale)

Permanent Contract

Closing date: midnight, Tuesday 24th April 2018

Assessment Centres: 8th - 11th May 2018

Interviews: 21st & 22nd May 2018

**Please note - the vacancy may close earlier than the advertised closing date if

sufficient applications have been received**

The Control Room serves the whole of Merseyside, dealing with emergency calls from members of the public and organisations such as the Police and Ambulance Services and fire alarm companies. Control Operators handle 999 calls, ensuring that firefighter crews, officers, and their equipment are sent to where they’re needed. Types of incidents that are dealt with can be many and varied and range from small fires to road traffic collisions and major industrial fires presenting significant threats to life and property.

The role of a Control Room Operator is not just about taking 999 calls. Control Room Operators must think clearly and calmly in extreme and sometimes distressing circumstances to identify exactly what a situation requires and be able to work as part of a committed team to assist in saving lives and property.  To be effective, Control Operators need to be confident communicators and remain calm under pressure. These skills are vital as they need to be able to gather information from callers who may be in a life threatening situation, panicking and under severe stress.

Operators take an active part in bringing incidents to successful conclusion through the use of specialised call handling techniques.  Fire Control Operators must be able to process information, prioritise tasks and identify which of those has the highest level of urgency.

Normal hours of work will be an average of 42 hours per 7 days (which equates to 48 hours per 8 days), over an 8 week reference period on a rotational shift pattern including 12 hours days and 12 hour nights.

This role is governed by The National Joint Council for Local Authority Fire & Rescue Services Scheme of Conditions of Service (6th Edition) 2004 (“the Grey Book”), but pension contributions with Local Government Pension Scheme (LGPS)

This role is subject to successful NPPV3 police vetting.

When completing the supporting evidence section of your application form, we advise you to type it into a Word document first and copy and paste it into your application form.


Contact 1
Telephone: 0151 296 4925
Email Address:

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