Vacancy Details

Description

Customer Services Assistant– Service Headquarters

Salary £11,137 - £11,360

Hours:  21 hours per week, part time, Tuesday, Wednesday, Thursday

Location: Service Headquarters, Bridle Road,Bootle

We are looking to recruit an experienced Customer Services Assistant to work at our busy Reception at the Service Headquarters. Key duties will include, undertaking all reception and reprographics duties, assisting with facilitating conferences and all other meetings/events. Receipt and sorting of all internal mail and deliveries is also a key requirement of the role.

Other key duties include operating the main Switchboard, franking and dispatching mail and parcels, monitoring security via CCTV and the operation of vehicle barriers.

Excellent customer service skills are a crucial aspect of this role. Candidates must also have excellent organisational skills and be able to communicate effectively with a wide range of employees, customers and other stakeholders. The ability to work as part of a team, meet all deadlines and have a strong customer service ethos are also essential requirements.

Please note due to the operational requirements of the role, the post-holder will be required to work between 8.00am and 5.00pm on a rota basis, but will be entitled to all other aspects of the flexitime scheme.

The working week is 21 hours, working Tuesday, Wednesday and Thursday.

External applicants, please apply via our website recruitment page

We offer a competitive package with some great benefits available for employees:

·         Full flexible working arrangements with a 21 hour working week,

·    22 days holiday, plus Bank holidays and 2 additional Extra Statutory days added to the holiday entitlement. [pro rata for part time employees]

·         Access to free onsite gym

·         Free, secure parking and canteen

·         Contributory pension by both employees and MFRS

·         Excellent Occupational Health services

Application closing date: Midnight Tuesday18 May 2021

Interviews: To be held on Wednesday 9 June 2021

****Please note we reserve the right to close the vacancy prior to the published closing date, depending on the quantity of applications received.**** 

Curriculum vitae will not be used as part of the short listing process, only application forms will be considered for short listing.

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PENSION CONSIDERATIONS

Annual Allowance

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from the Pensions team, or the Pension Administrator website (Local Pensions Partnership Administration Ltd – website - lppapensions.co.uk, Annual Allowance Information -  Annual Allowance)

Lifetime Allowance 

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team, or the Pension Administrator website (Local Pensions Partnership Administration Ltd – website - lppapensions.co.uk, Lifetime Allowance Information - Lifetime Allowance)

SAFEGUARDING

Merseyside Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.